Support
Most answers are already in the docs. For a message that did not arrive, start with the plugin’s log: it says what went wrong and what to do.
Free plugins
Ask on the plugin’s support forum at WordPress.org. Other people with the same question will find the answer there too.
- Notify for Telegram: the forum opens when the plugin is published on WordPress.org. Until then, write to @neatplug_bot or support (at) neatplug.dev.
Pro
Write to @neatplug_bot in Telegram, or by email to support (at) neatplug.dev. Tell us the site address and what you see; a screenshot of the log helps.
Questions about a payment or a refund: send /paysupport to the bot.
We usually answer within two working days.